Privacy Policy

Privacy Policy & GDPR Compliance

1. Who We Are

• Data      Controller: The Cheese Emporium Ltd 25 Goodlass Road L24 9HJ.
• Contact:      For any data-related queries, please contact us at Michael@thecheeseemporiumltd.uk 

2. Data We Collect

• Identity      & Contact: Name, delivery address, billing address, email, and      phone number.
• Transaction      Details: Records of your purchases, though we do not store full credit      card details on our servers.
• Technical      Data: IP address, browser type, and how you use our website (via      cookies). 

3. Why We Use Your Data (Lawful Basis)

• Contractual      Necessity: To process and deliver your cheese orders.
• Legal      Obligation: To keep records for tax and accounting purposes (typically      for 6 years).
• Consent:      To send you marketing newsletters or special offers, which you can      withdraw at any time.
• Legitimate      Interest: To improve our website and customer service experience. 

4. Data Sharing

• We      only share necessary data with trusted third parties to fulfil your order,      such as delivery couriers (e.g., DPD, Royal Mail)      and payment processors (e.g., Stripe, PayPal). 

5. Your Rights
Under UK GDPR, you have the right to: 

• Access:      Request a copy of the data we hold about you.
• Correction:      Ask us to fix inaccurate or incomplete information.
• Erasure:      Request that we delete your data (where legally permitted).
• Object/Restrict:      Stop us from using your data for certain purposes, like direct marketing. 

6. Cookies

• Our      website uses cookies to keep track of your shopping basket and analyse      traffic. You can manage these preferences through our cookie banner. 

7. Complaints

• If      you have concerns, please contact us first. You also have the right to      lodge a complaint with the Information Commissioner’s Office (ICO).