Cheese Terms and Conditions

 Terms & Conditions1. Order Acceptance and Contract

• Contract Formation: No contract exists between you and The Cheese emporium ltd for the sale of any product until we have accepted your order and sent a confirmation email.
• Age Restrictions: You must be at least 18 years old to purchase any products containing alcohol. We reserve the right to request age verification upon delivery.
• Weights and Variations: Many of our cheeses are handmade and cut to order. Therefore, weights provided on the website are indicative, and slight variations may occur.

2. Pricing and Payment

• Prices: All prices are shown in Pounds Sterling (£) and include VAT where applicable.
• Payment Methods: We accept major credit/debit cards and secure online payments. Payment must be received in full before an order is dispatched.

3. Delivery and Quality

• Perishable Nature: As cheese is a perishable product, it must be delivered as quickly as possible, ideally overnight.
• Recipient Responsibility: It is your responsibility to ensure someone is available at the delivery address or that a safe place is designated. We cannot be held liable for the deterioration of goods if a delivery attempt is failed.
• Substitutions: If a specific cheese is unavailable, we may substitute it with a similar product of equal or greater value.

4. Cancellations and Refunds

• Perishable Goods Exception: Under the Consumer Contracts Regulations 2013, the standard 14-day "cooling-off" period does not apply to perishable items such as cheese.
• Damaged or Faulty Goods: If your order arrives damaged or is of unsatisfactory quality, you must notify us within 24 hours of receipt. We may require photographic evidence to process a refund or replacement.
• Order Cancellations: Cancellations for orders containing cut-to-order cheese may not be accepted once the cheese has been prepared for dispatch.

5. Health and Allergens

• Allergen Information: Mandatory allergen information (e.g., milk, nuts) is provided on our website and on product labels. Please review this carefully before purchasing.
• Storage: Upon delivery, cheese should be refrigerated immediately to ensure it remains fit for consumption.

6. Governing Law

• These terms are governed by the laws of [England and Wales / Scotland / Northern Ireland], and any disputes will be subject to the exclusive jurisdiction of the relevant courts.

7. Notification of changes

• The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

8. Copyright

• Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a purchase of a product or service indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.